returns offers a seamless return experience.

Try your purchase at home and take your time to make a decision. If you don't like something, you can return the item(s) to us within 30 days of receiving your order.

The products must be in an unused condition and all labels still attached. If you ordered shoes, please make sure you return them with the shoe box intact and double wrapped. If the shoe box is damaged, we may have to deduct an amount from your refund according to our terms and conditions.

For more information, please see our right of revocation.

German customers can use an already paid return label from DHL enclosed with the order. For this use we charge a fee of 2,99€.

To return an item, please pack the item securely and make sure it cannot be damaged in transit. Then send the item back at your own expense to:

CTBI Trading GmbH
Wendenstrasse 255
20537 Hamburg

Please be sure to pack the item in an additional box. Do not use the shoe box as a shipping box. Any damage to the product (including packaging) may result in deductions for refund.

If you received a damaged or wrong item, we are sincerely sorry. To resolve this as soon as possible, please contact our customer service.

We will get back to you with a solution as soon as possible.

If you have cancelled your order, we will refund the amount paid to your payment method. This may take between 3 and 5 business days depending on your bank.

If you return your order, the processing of the return and refund may take 10-14 days.

You can find our exact cancellation policy here.

Repeated returns:

In case of repeated returns (depending on time frame and number of returns - at store's discretion), we reserve the right to refuse further orders from you. An order may be cancelled by us if you have been identified as a customer with repeated returns. If we identify you, we will notify you by email about the closure of your account and further actions.

Customer Service Information

Our customer service is available from Monday to Friday from 9am to 5.30pm CET.

You can reach us via e-mail or telephone under:

Call us on +49 40 67 38 17 80
E-Mail us at