Customer Service Information
Our customer service is available from Monday to Friday from 9am to 5.30pm CET.
You can reach us via e-mail or telephone under:
Call us on +49 40 67 38 17 80
E-Mail us at support@a.plus
All non-EU shipments are delivered duty unpaid (DDU).
Customs and import duties may be charged once the package reaches your country.
These fees must be paid by the recipient (i.e. you) of the package.
Unfortunately, Allike has no control over these fees and cannot tell you what the cost might be, as customs regulations and import duties vary widely. It might be a good idea to check with your local customs office for current fees before placing your order so that you are not surprised by fees you did not expect.
The customer must take full responsibility for any packages returned to us due to unpaid customs fees. Postal fees, return shipping costs, customs fees and handling fees may be deducted from the refund. This will be done in accordance with our T&C
Shipping restrictions may occur at any time for various countries. If we are aware of them early, we will make every effort to prepare for them as best we can.
There is currently no shipping to:
Once your order has shipped, you will receive a tracking code and link via email. You can also track the status of your order on your account page.
Our customer service is available from Monday to Friday from 9am to 5.30pm CET.
You can reach us via e-mail or telephone under:
Call us on +49 40 67 38 17 80
E-Mail us at support@a.plus